Privacy Policy

1. Introduction

Duskfen ("we", "us", "our") is committed to protecting the personal information of those who use our in-home elderly care services and visit our website. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you hold in relation to your information.

This policy applies to all individuals who contact us, request our services, or visit our website at https://duskfen.pro. If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

Depending on how you interact with us, we may collect the following personal information:

• Contact information: full name, telephone number, email address, and home address
• Service-related information: details about the elderly family member requiring care, including health considerations shared voluntarily by the family
• Correspondence: messages sent via our contact form or by email
• Website usage data: browser type, IP address, pages visited, and session duration (via analytics cookies, where consented)

We do not collect sensitive health data without explicit consent, and we do not request or store financial payment information on our own systems.

3. How We Use Your Data

We use the information we collect for the following purposes:

• To respond to enquiries and provide consultation prior to service engagement
• To arrange and deliver our care services, including caregiver placement and scheduling
• To communicate updates, service changes, or care observations to families
• To fulfil billing and administrative obligations
• To improve our website based on anonymous usage patterns (where analytics consent is given)
• To comply with legal obligations applicable under Taiwan law

The legal basis for processing your data is primarily the performance of a service contract, your consent (for non-essential data), and our legitimate interest in operating a safe and professional care service.

4. Data Retention

We retain personal data for as long as is necessary to fulfil the purposes described in this policy. For active service clients, this includes the duration of the engagement and a reasonable period thereafter for administrative and legal purposes (typically up to three years). Enquiry data from non-clients is retained for up to twelve months.

5. Data Sharing

We do not sell personal data. We may share data with:

• Caregivers: limited to the information necessary to carry out a placement
• Service providers: such as scheduling software or payment processors, under appropriate data processing agreements
• Regulatory or legal authorities: only when required by applicable law in Taiwan

We do not transfer personal data outside of Taiwan except where necessary and compliant with applicable regulations.

6. Cookies

Our website uses cookies to support basic functionality and, where you consent, to collect anonymous usage data. For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

7. Data Security

We maintain appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These include access controls, encrypted data storage where applicable, and staff confidentiality obligations. In the event of a data breach affecting your rights, we will notify you in accordance with applicable regulations.

8. Your Rights

Under Taiwan's Personal Data Protection Act (PDPA), you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for data processing based on consent
• Object to certain types of data processing
• Lodge a complaint with Taiwan's Personal Data Protection Commission

To exercise any of these rights, please contact us at [email protected]. We will respond within 15 business days.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are intended for adults and for families making care decisions on behalf of elderly relatives. We do not knowingly collect personal data from individuals under 18 years of age.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via our website. Continued use of our services following such changes constitutes acceptance of the revised policy. The current version is always available at this page.

12. Contact Us

For any privacy-related enquiries, please contact:

Duskfen
No. 158, Section 2, Heping East Road, Yonghe District, New Taipei City 234, Taiwan
Email: [email protected]
Phone: +886 4 701 1320